So my husband, me and our mothers leave on the May 1st Allure of the Seas cruise. We are in the 2 bedroom Aqua Theater Suite. To date, our booking process has been a nightmare. We couldn't get a straight answer from anyone and the information kept changing. First things were included (any activity on the boat, the cabana on Labadee, drinks, etc.) then things were not included and would be a fee. Finally I complained to Michael Bayley's office and was assigned an assistant to try to help. Even she had problems getting information so I came to the conclusion that the poor customer service comes from the top. His office doesn't return emails and calls unless you hound them. They do answer more quickly if you copy him on all of the emails to his underlings. So booking nightmares aside, we have figured out that the specialty dining and all of the drinks (alcoholic and otherwise) are included in our ticket. The cabana on Labadee isn't but we got a credit because I found a flyer with $175 price tag for the beach cabana and they were trying to charge me $495. We got all of our excursions booked ahead of time. We also got the spa visits booked ahead of time though it was a lot of trouble. I am glad we did. Originally they said just wait until the first day of the cruise and use your Genie but I was told even by the executive office and the Genie to book before the cruise. RCCL did send a weird survey which I don't know how it will help them make it a better cruise experience but we'll see. I was contacted by my on boat Genie this week. He seems nice and seems to have an attitude that may make up for the rest. Again, we'll see. We're going to renew our vows on Cozumel and the Genie said he will help with arrangements. Again, he seems earnest. I think RCCL could make this whole experience better by helping define what to expect and by putting together better documentation about what is covered and what is not....but then again I think they make all of their money by charging people excessive prices for items they don't expect to have to pay for. I'll let you know how the cruise goes. Again, if you have any problems with booking or finding out what is covered, call Michael Bayley's office and ask for Noreen Dwyer Roach. She'll find the answer.