tm2

I just called today as I returned on 9/22 after sailing in a JS and this trip should have put us to D+ finally however the points still aren't showing. We were counting on that status for our trip this month so we never purchased the internet from the cruise planner when it was on sale and now C&A told me the same thing! Not acceptable as somehow Club Royale can get my points added within 10 days! Someone on FB advised me to take my seapass card from my last voyage showing JS and date and get the onoard Loyalty Ambassador to update my card after I board if it still hasn't been done. Incredible that they can't get there software so it processes these points in a more timely manner. Oh wait, it used to!!