melhuns

Thanks all for the wonderful discussion. After 53 days my luggage showed up at my house. I had completely written it off in my mind. The luggage lock was busted off, but everything appears to be in it. Maybe this will turn to a new topic.... But 1) we had to cancel out tour that day as we look through the terminal (free cancellation) and then 2) we had to hit Target for some essentials. Should we still pursue some sort of compensation from RC? The customer cruise contract does not mention anything like this. Thoughts?

@Rackham that is what I thought as well. But the odd part is, that day the staff at the terminal were so helpful, we searched the area for 2 hours and they went behind the corridors and everything for me. It was a re positioning cruise so that means the luggage got off the ship, but never made it to the pick up area. I would love to hear some conspiracies or staff guesses as to where it was. Photo: of the empty pick up area that I find amusing now.

@CanHardlyWait I sure do. My coverage is a little odd and I need to discuss with my adjuster. I filed a claim for lost luggage, as I genuinely thought it was a goner. But their terms are very clear that once I file a claim I cannot change the type of claim. And you can only file once per contract. So I took that as I cannot 'downgrade' my claim from lost luggage to delayed luggage. I guess I am just super disappointed with RC and the whole process. Carrying off for now on.

TLDR: RC lost my luggage. And they want me to pay to get it back. I showed up at our luggage pick up location upon disembarkation and my 1/3 pieces of luggage were not there. I filled out a form and was told RC would be in contact with me. After 3 weeks no one contacted me and I filled out a lost item report on the RC website. Yesterday someone from https://mcadmc.com/ called me and said they found my luggage "pushed to the side" (whatever that means). I got an automated email from Chargerback and they want me to $460USD to have the luggage shipped back to me. No idea who MC&A is and how they are associated with Chargerback.... and I get they want to be reimbursed for their shipping fees... but RC lost my luggage. Its not like I forgot it in my room. How can I make RC pay this bill? Pls don't tell me to get a luggage tracker. thanks M