RoyallyCruisin

We did Liberty earlier this year and had a very similar experience - worst dining experience we’ve ever had on Royal. Cold food, any meat product was unable to be cut from how hard they were (the chicken cordon bleu was basically a baseball). Only good meal during the trip was chicken parm even though it was luke warm. Sent the food back the first night and ended up getting worse replacements so didn’t even attempt it after that. Head waiter came by once to ask how everything was and we told him not great and he apologized and left. We chalked it up to being a new menu and a learning curve but there were so many issues and no attempt at all to correct them. Waiter of course told us a sob story his final night about his family and asked us to leave him five stars (we didn’t). We’ve got a lot of cruises with Royal booked over the next two years and have been absolutely dreading it since that experience, however we’re currently on Independence and it’s honestly been the best MDR experience we’ve ever had. Food, speed, service is all excellent - only issue has been hard bread occasionally but that’s not a big deal. Plating and presentation has been fantastic as well, best we’ve seen. It’s literally like it’s a different company running the two ships even though it’s the same class and same route only 3 months apart. Now to be fair liberty had a number of other issues as well when we were on it and Independence has so far appeared to be the best ran ship we’ve been on so it seems to be an overall top down management issue when comparing. Really hoping Royal takes note of which ships have their ship together and makes future hiring decisions accordingly - I don’t want to sail on another ship ran by whoever was running Liberty earlier this year or whoever is running the one in the video.