Starrynight0154

Yes canceled and rebooked. Don’t know, it’s Sunday so not much banking activity. It’ll take a few business days to see what happens. Credit card now has pending charges for everything I just rebooked. Yes, emails are accurate, I screenshot every email to remind myself what I booked and have quick access to the order numbers.

I went ahead and did this yesterday for my cruise planner purchases on Odyssey 9/24 cruise. Left the Wonder cruise alone since it’s paid in full and is a couple months away. We’ll see how it plays out. I’m confident it’ll be ok in the end.

Correct, added to cruise balance.

Yes, shouldn’t be a problem

Booked on the cruise planner, and a couple days later it was added as an overdue cruise balance.

Log in and at the bottom of the homepage click on make a payment. It should let you choose your cruises, show balance due, details and history.

We all either get free cruise planner stuff or get our entire cruise cancelled. Welcome to the club

My cancelled $129 Hideaway Beach purchase triggered an overdue cruise balance notice this morning. These are what the screenshots look like. $2,490 was when I paid in full for the cruise over a month ago. Hideaway Beach dropped in price twice after that. I paid for the cancelled purchase of $129 to have the cruise update once again as paid off. One shows paid, the other pending. If this somehow satisfies their delicate computer system I’ll be happy, and move on. If not I’ll have to call about this and the 7 missing credit card charges for another cruise, and the refund for $129. Really wish Royal had someone that would listen and attempt to help.

Neither did the rep I talked to. It’s really hit or miss with their customer service ability or willingness to help resolve issues.

It’s only an issue if you’re getting emails about a $0.00 balance due.

November 8th, specifically that date, when cruise planner Black Friday sales started, people including myself report canceling items and rebooking them at lower prices. Nothing is charged to credit cards. Logging into the website or app shows everything looks good and is reserved. The concern is what SpeedNoodles mentioned, where unpaid purchases are added to a cruise balance, making it overdue and the system automatically cancels the entire cruise due to this glitch. That leads to weird emails about a balance due, pay now or risk cancellation. The email states $0.00 is due, adding to the confusion. This happened to me on the Wonder cruise that’s paid in full. The most accurate and updated balance due is at the bottom of their website, not the upcoming cruises tab where all your cruises are listed. That’s where I noticed my canceled Hideaway Beach purchase was added to the overall cruise balance making it appear overdue. I paid it to ensure that hopefully the cruise isn’t cancelled. Calling customer service did not help. Partially due to a language barrier. I asked for the resolutions department and was denied. After explaining my situation, she asked if I want to sleep with beds separate or together? I was told everything is ok, and she said stay on the line for a survey. 7 purchases, totaling over $1,000 for the Odyssey cruise that’s not paid in full have not been charged on my credit card. Not sure if I should keep calling, or just give it more time?

I was sent the email already. Logged into the website and it said I had zero balance due, in the “upcoming cruises” page. The actual way to see if you have a balance due is at the bottom of the website where it says “make a payment”. That showed I did owe $129.76 for my cruise that was paid in full previously. $129.76 was the amount I was supposed to be refunded for Hideaway Beach. Due to a glitch it was added as a balance due. Lesson learned: never cancel and rebook cruise planner reservations after final cruise payment is made. Their software system can’t handle it. And customer service reps seem to not understand this.

I’m going to wait another week before calling again, to see if credit card is charged for 11/8 purchases. The zero balance due email issue is resolved at least temporarily while I wait on a cruise planner Hideaway Beach refund. It’ll be interesting to see if I keep getting the emails like some people have reported.

I called, and asked for the resolutions department. The person on the phone wanted to know why. After explaining what happened, she sent me a new invoice showing nothing is due. Assured me everything is okay on their end. I said none of my purchases from 11/8 have charged my credit card. Again, she assured me everything shows it’s been paid, and is okay. Told me to contact the credit card company.

I got this email for a cruise that’s been paid in full. Searching the internet, looks like this is a long standing issue that’s unresolved, with some people having cruises cancelled due to an “IT glitch”. 11/8 I cancelled and rebooked 8 items on the cruise planner when the Black Friday sales started. None of those have been charged to my CC, despite showing reserved in the cruise planner. 3 days ago I cancelled and rebooked Hideaway Beach. The refund I was supposed to receive instead went to my cruise balance, which I paid just to be safe and not have the entire cruise cancelled. Looks like this is getting complicated, now I need to call about the balance due that was paid in full already, getting a refund for Hideaway Beach that was added to cruise fare, plus find out why my 11/8 cruise planner purchases didn’t charge my CC.

Did your credit card finally get charged?

My Hideaway Beach rebooking from 2 days ago already posted. Still nothing is showing on my credit card for 11/8 purchases. This is a Fidelity Visa card.

Everything is the same for me, pending charges still are missing. I have email confirmations and screenshots of everything in case it escalates. My plan is to wait a few more days. When I log into the website reservations still show they are booked, so I’m not too concerned.

It looks like 2 years ago when this happened a few days later the charges reappeared.

I believe 11/9 I made the purchases. Since multiple people are complaining about this issue, looks like it’s an issue on RC’s end. Hesitating to call because it might get screwed up worse.

One credit card when the sales began a few days ago. Multiple cruises. Guess I’ll wait a few more days. RC better honor the prices I got and not make me repurchase anything!

I canceled and rebooked a lot on the cruise planner. Within 3 days I received refunds. Now all the pending charges for the rebooked items are gone from my Visa, neither shown as pending or posted transactions. When I log into RC all my purchases look good and still say reserved. Should I ask the credit card company what’s happening, or is this normal?

Next 3 Wonder cruises?? Sounds like you enjoyed Wonder as much as my wife and I. Can’t wait to get back on that ship in February.

$4,000 for the most basic seats. If you want a window seat, more leg room, additional perks it quickly adds to the cost. With these prices it’s probably the last trip we’ll ever take to Europe.

Flights just opened today for my 9/2024 Greek Isles cruise from Rome. It’s $4,000 for 2 people Delta main cabin/economy. It’s been years since I’ve booked international flights, really hoping rates come down, even $500 less would be good.