Phop

Thank you for the welcome. Been reading the boards for a while, but didn't have anything to post until now. I didn't know Costco didn't participate in the Royal Up program. That's good to know for the future. Supposedly there are no rooms left for this cruise. This itinerary doesn't show up if you try and make a new reservation. I am thankful that at least we have a room because very possible there wouldn't have been any rooms left. Well, except in the quarantine section but we are hoping to avoid those.

Thank you for the response. We didn't think about having a phone in the room to call so appreciate that information. Costco has been helpful to get all the promotions back and get the items in the cruise planner back for the price we originally paid. But they haven't had any luck getting our original room back. We didn't think it was too much to ask to have them put the new reservation in the new room and give us the room we booked over a year ago.

We are scheduled to sail on Ovation of the Seas on 9/2/22. Our reservation is linked with another couple, booked through Costco. Thursday, we got an email from RC canceling our drink package so went into our app to find our reservation wasn't there but the other couples was. Called Costco to check in and after 2+ hours on the phone, we have a room on Ovation for the 9/2 sailing but we couldn't get the same room back and Royal offered no compensation for the inconvenience. We were able to repurchase the drink package at the same price so we went ahead and rebooked that. On Friday, the exact same thing happened. Spent another two hours with Costco to get our reservation reinstated. We were told that we were on some "list" that canceled the reservation. Has this happened to anyone else? Any advice to try and get our original room back? We are now four floors away from the other party and disappointed at the inconvenience this will cause when we are on the boat.