We just came back from a European cruise on the Rhapsody of the Seas. We got to the muster drill early and went to our designated area. Our area was on deck and the sun was extremely hot. The temperature that day was 92 degrees. I have a kidney transplant and I am not supposed to be in the sun (even for a short time) because the medication makes me feel ill if I get too hot. We stood in the shade and as more people arrived, the staff member at our station told me to come up front since I was shorter than most of the men in front of me. My husband said, "She has a medical condition and can't be in the sun." The staff member said, "Right. Come up here in the front." I said, "I honestly cannot be in the sun due to my medication. I'd like to stay back here in the shade." He said, in a very loud voice, "Come up here and stand in the front." So I went in the front and fifteen minutes later (in the 92 degree heat) I felt so ill that I started to fall down. My husband grabbed me and took me in the back to the shade.
In my opinion, the staff does not care about anything except that they have the "power" to boss the customers around. Why on earth do they make the weak or elderly passengers stand in the hot sun for the muster drills when they could just as easily do it inside?
I am a Diamond member (one more cruise to Diamond Plus) and I have found the service/staff attentiveness to be poor compared to even a few years ago. This is just one example of how the service and lack of concern for passengers is falling short.