I know a lot of people are saying to go with a travel agent, but there is a BIG downside. Once you do, Royal will not answer any of your questions, or give you any information. I've been having a big problem with Future Cruise Credit, and my agent has been trying to get someone, from Royal to give her (me ) an answer. This has been going on for 7 weeks, she has escalated it, I've tried contacting Royal but they won't give me the time of day. If the ship employees of RCL were like the land based employees Sovereign would have been their last ship.