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Steve C

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Posts posted by Steve C

  1. We have a few sailings booked that are now not showing on the UK site. Is there a hidden agenda that RC dont want certain ships or routes to benfit from certain promotions or is it just that the website is creaking at the seams?

    Incidentally the £40 pppn drinks package is still being offered on European sailings, even the ones that are not showing on the site. We only found out as we had to contact RC as the sailing on Vision from Barcelona we wanted to book disappeared from the site.

  2. We tried to reprice an Oct 23 cruise yesterday which was showing £175 cheaper than when we booked it. I was told we would lose our £300 deposit and it would be treated as a new booking! The agent said that repricing is no longer available. Please let me know if you are successful with your reprice or is this a geographical thing?

  3. On 7/16/2022 at 3:08 PM, twangster said:

    Indeed.  I'd suggest challenging that ruling.  China is excluded, but otherwise it should apply to Europe.

    OBC is nontransferable and does not apply to China departures.

    https://creative.rccl.com/Sales/Royal/Promotions/22004253_Welcome_Home_Consumer_Flyer_v2_EF

    Well its been over 2 weeks since the booking and no credit has been added to mine. Looks like another call to get the matter resolved. Its avoidable little things like this that detract from the Royal cruise experience.

  4. We thought we were eligible for this as we sailed on Anthem at the end of June.

    Booked via the RC website for an Explorer cruise in 2023, added the Sailagain promo code which seemed to be accepted by the website. Completed the booking and received the invoice. The code had changed to "WELCOME HOME" on the invoice and onboard credit stated $0. I rang RC and after 75 minutes of back and forth was told the promotion is not valid for UK customers!

    The T&C above does not mention specific markets and I booked through the UK website. It does say 2 weeks to add the credit so maybe it will be added later. Just found the whole process frustrating and misleading.

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