harrie126

Yes all of you, same story here. We re in a 6p cabin, through an Italian website (direct RCI) booking. We called monday, and a RCI agent told us that he had a lot of 6 p cabins on this cruise of October 27 6n from Athens (instead of Ravenna October 2026 7n.). I told him that would be impossible, because checking lately all 6 p cabins were booked. So they messed up with cabins they made available, even without cancellations from customers. He rebooked us, and we got really messed up amounts on our reservations. From 2164 left to be paid one week ago, we have now a remaining of about 5000 to be paid. It's a bad joke with them and their IT. He didn't know anything about schedule changes or the email of end of last week with all the benefits like pro-rata discount and on board credit. He asked me to write an email, then they could 'look into it'. Haha. Still waiting for 6 days already for a not-automated reply from real people. We also have send in our refund-request since we had tickets to Bologna that will end up in the dustbin. So another 1000 extra costs we have made already to stay loyal customers. I'm afraid there is a big IT mistake going on with a chance of customers who want to stay on a shorter cruise, and find their cabin already (double) booked. I think on the 8 day cruise this won't be the fact, since they just booked the extra day in a cabin that was already booked. So the 6 night cruises will show a lot of availability, which is wrong. I think this change in itineraries they can't handle. Why didn't they use a seperate email-address for these changes? And instruct their booking offices? And one more thing. If we uploaded the proof of payments for the new/changed tickets, they refuse because of too large files. So they keep frustrating customers. Not only by refunding all the dining and beverage, and internet packages from the discounted black friday sale we had. Almost 900 we will loose if we rebook. No way.

Hi, same for us. We bought a 50 photo package, got off on October 24th from Harmony of the seas, and still waiting for 10 days now.