Hello Y'all,
I'm new to this group but avidly watch the youtube videos. I have some questions and concerns that I wonder if anyone here could help or enlighten. Firstly I booked back in Jan. and the itinerary was Haiti, Jamaica, and Grand Caymans on the Independence out of Miami. Since then it has completely changed. The first set of changes were with the ship (now Odyssey), port (Ft. Lauderdale), and location (Nassau instead of Grand Cayman). As of today it changed again to Western Caribbean only (Coco Cay, and Mexico). I am not sure how to handle this situation. I have had to call multiple times to their customer service (not including when they randomly increased our fees and didn't tell us. We had to find out and turned out it was a system error) and there was nothing done about it except I was told the usual "if you don't like it you can cancel." Keep in mind, today I had to spend 4 and half hours to conclude with the supervisor saying that. I am obviously fuming right now but I have been a 100% die hard fan of Royal for years and this feels like punch in the gut. I honestly want to know what y'all think and feel about this situation, from one fan to another. *Note I tend to do the bookings myself since I have spoken with cruise agents in the past and I end up finding better deals, lol even for them. At this point is it just better to cancel, rebook, cruise, and never come back? Any suggestions on how to handle this situation better?