Bob4Bob

Welcome to the message boards!
Umm, that's their job. Not to mention since you're booked with a TA, only the agent can work on the reservation (and not you).
My advice is to press the TA to press RC.  Royal made a mistake, but it's their job to work with the resolutions department "to make it right"

Speaking as a TA here- you own the FCCs, not the TA. However, sometimes Royal Caribbean will work with you, sometimes they won't. The FCC issue affects MANY cruisers unfortunately. Keep asking, your TA should keep asking. It's a very big pain, I'm not going to lie. Most of us have lists that we call in for weekly. 
Royal will (hopefully) get things figured out eventually. It's frustrating all around.