Bob4Bob

Looking for any help we can get on a FCC Discrepancy. Who do we escalate FCC issues to?? We have had 4 cruises cancelled. FCCs from the first two cancelled cruises were partially applied to the third and forth cruises. After the third and forth cruises were cancelled, we were issued new FCCs that had a value less than what was applied. The travel agent for the first three cruises has left the business. Yet they have tried to help us along with the travel agent from the forth cruise. Unfortunately, the error is with Royal Caribbean in that they just flat shorted us on the FCCs. When we get on the line (which we have now done eight times) we get so far down the path and then we get disconnected from Royal Caribbean. Royal Caribbean has acknowledged the error but always states that the travel agent must correct and the travel agent says that Royal Caribbean made they error, so they need to correct. The travel agents have had enough of working with Royal Caribbean on this issue and have suggested that we try working directly with Royal Caribbean. Last two calls have been directly with Royal Caribbean. WOW, was that useless! We have gotten them to acknowledge that there is an issue but they insist that a travel agent must correct their (Royal Caribbean's) mistake. How frustrating!! Based on our last call, it seems that we must get an attorney involved. This is extremely distasteful! Does anyone have contact info for a customer advocate at Royal Caribbean? Otherwise, does anyone have information on a Law Firm that specializes in dealing with Royal Caribbean? This is now a principal based issue :(.