@Dad2Cue @Newtorc Under normal circumstances when you dispute a charge, your credit card will reimburse you the said amount while they send a grievance to the disputed party. It could take anywhere from 30-60 days for them to resolve the case when you dispute a charge. It goes to a department dedicated by your credit card company or bank, who sole purpose is to gather the facts and force a resolution. So you will see a credit, with minutes or days, but if things are not sufficient then the credit will go through reversal. Most people who try to fraud/dispute a cruise will go through reversal as their cruise contract negates such a thing. However given these unprecedented times, they can force companies into refunds. I doubt RCCI has a fraud department and given that they are trying to process millions of customers, this stops/affects the process all the other people patiently waiting. Plus it cost them extra money...and not just in wages. Also keep in mind if you dispute a charge with your credit card or bank you run the risk of being barred. A cruise company can ban you from ever cruising again. Which I guess won't matter to those of you who are impatient to get your money back.
RE: Liberty of Sea Cruise March 15, 2020
RCC cancelled my cruise on March 13. I was proactive watching cruises being cancelled all around the world at that time and cancelled my cruise on March 12 - one day before RCC cancelled the cruise themselves. I was given 100% FCC on March 12. RCC offered me 125% FCC or 100% cash refund on March 13 email. I went online and took the 100% cash refund. RCC has stiffed me on that offer. RCC admitted to me over the phone 2 days ago that they ignored my online request for 100% cash refund. RCC customer service person also admitted that they never told passengers that RCC would ignore March 13 offers for passengers who cancelled one day prior. Totally wrong ! Bottom line is that I was penalized for paying attention and cancelling one day before RCC cancelled the cruise themselves. I'm done with RCC. Many folks in same situation and I'm signing up for class action suit being formulated now.
