Kcusack89

Sounds like the same situation I am in. I only have some of my FCC. I'll have my agent call tomorrow! Thank you

So you called and got the code immediately on the phone and did not have to wait longer? I'll have to get my travel agent to call Monday and push for it. I do not want to get stuck when royal.has their next wave of cancellations and still not have my credit

So annoying. Why even send that email if they're not going to get the proper FCC given. We had to negotiate to keep our current October booking bc royal wanted to delete our reservation on 5/15. I refuse to give them more money before my FCC comes through

Has anyone received the other half of the FCC that were suppose to come on 5/14?

I dunno if that's how it will work for the cruise planner 125% credit. Rules seem set. We even have to call for each purchase which is annoying seeing as call times are so long

Same boat over here. Got an incorrect FCC last Saturday. Got an email saying it would be fixed by 5/14 . We did not get the remaining amount yesterday Was told we'd get the cruise planner credit but 5/15 but we got it yesterday 5/14. It was actually a smidge more then I though we'd get so I'm.happy with that.

Nope nothing yet

I'm getting almost $300 more then what I paid and I know a cabana is calling my name on labadee

I had the same exact thought and my guess is it will be single use only. So i have a list of what I paid for each excursion and package and will just aim to get at or below that price. As long as I break even I'm fine with whatever

For anyone following along I received my 125% CRUISE PLANNER credit today. Looks like each person on the reservation gets their own credit similar to the FCC . So for example I bought escape room tickets for me and my husband but also my brother in law and sister in another room. All four of us got a credit for that even though I bought the tickets. Looks like they added all the excursions and purchases up then multiplied by 1.25 to get the extra 25%. You do not get 125% credit for each item canceled. Came out to be slightly more then I was expecting. Also I do not beleive on board credit was allocated in this. I think that stands alone but I could be wrong

Welcome to the club. You must call to rectify it and unfortunately the phone lines have been jam packed and often randomly drop the call. Good luck my friend

A new update about the incorrect cruise planner credits

I've been assured that the cruise planner credit will arrive may 15

Yes looks like we conquered royal math 101 ? Also glad I don't have to wait forever and a day for a new FCC to come back in. I'm all set to apply to my October cruise...supposedly we should be getting our 125% cruise planner credit on friday. Very interested in how their going to calculate this one as it's never been done before. Will we get 125% of each item I brought on the planner Will we get 125% of the total price of cruise planner items Tune in this Friday to see the next wonder of royal math unfold?

Ta finally got through and got my credit all sorted out!

My ta has not been able to get through at all today either. I may try late tonight if she is in successful

Welcome to our sad club . I'm glad you got through. My agent is on a mission to get us our correct credit tomorrow!

Yup me too still waiting. Since im not traveling I'm pretty sure she's waiting till tomorrow to reply to me which is all fine. Bottom line I just want to have this settled before may 31 bc that's when I have to pay soemthing towards my booking for my next cruise

So some are saying on the Facebook groups that the credits are right and they each double when credited on the royal website Still that would bring be to 1604 I'm expecting something like 1800. Only thing I can think of is maybe cruise insurance from royal is not deducted. So 1800-132 for me would be 1668...their still off

Well interesting. But I hope this means I don't have to wait another month and a half for a FCC. I only have a hold on my October room till 5/31. Havnt heard from my agent yet though it's the weekend and I'm not traveling so I'm really kinda not important till Monday. I can let her enjoy her weekend especially if they've been wrong all week

It sounds like those of us who got our crusies credits back today we're very much slighted. If my agent can't fix it by Monday I'll be on the phone with royal that night bc I really don't think you can call it a credit if it doesn't equal out to what you actually paid let alone no 25% extra

Looks like we got the same royal employee doing our credits . I'm still scratching my head trying to figure out how 802 equates to 1464 Waiting on my travel agent to respond Do you have a TA? If not I'd call back tonight and see what they have to say

That's the exact number that I get as well! I'll report back with an update

Sorry you must have read before I fixed my typo. No refund at all to my credit card for fees and such

No. No refund at all yet for the fees and what not to my credit card.