We were on Symphony in January. Outstanding! The check in process took less than 10 minutes. The bars were never packed. The most we ever had to wait for a drink was a couple of minutes. Guest services was never crowded. Get out to the pool chairs early or you'll get shut out of any good spots. I went out around 8:00 one morning and one side was completely filled. Unfortunately, you have to play the towel game. Service was great. And like Gabe states above, I thought Hooked was, by far, the best restaurant. If you're a seafood lover, it's a must. Have fun!