Visit our travel agent friends at MEI Travel

Royal Caribbean Selects Point-of-Sale Solution by Agilysys

In:
27 Dec 2010

Agilysys, Inc has announced that Royal Caribbean will use its InfoGenesis Point of Sales (POS) system on seven of its cruise ships.

Allure of the Seas, Explorer of the Seas, Voyager of the Seas, Azamara Journey, Celebrity Infinity, Celebrity Millennium and Celebrity Summit will all utilize the system.

Report of over 100 injuries on Brilliance of the Seas

In:
17 Dec 2010

Royal Caribbean's Brilliance of the Seas was involved in a big storm in the Mediterranean earlier last week and the story of injuries, large waves and upset guests has made its way around the world, but according to Seatrade Insider, injuries to cruise guests onboard were more than we were lead to believe.

A Royal Caribbean spokeswoman claims that the number of injured guests onboard Brilliance of the Seas has risen to 105 people now. This is in contrast to early reports of just 30 people being injured with 2 people suffering a bone fracture.

Royal Caribbean has already announced it will refund the cost of the cruise to passengers onboard the ship.

Royal Caribbean moves towards simpler pricing

In:
16 Dec 2010

In the United Kingdom, Royal Caribbean is trying to make pricing a cruise easier for its customers. Royal Caribbean will now adopt a "what you see is what you get" approach to pricing its cruises in an attempt to foster earlier bookings.

Mark Walter, Head of field sales for Royal Caribbean, thinks this move is a step in the right direction, "he new ‘what you see is what you get’ campaign from Royal Caribbean International marks a step-change in the promotion of cruising.  All the prices and campaign elements are aimed towards making it easy for first-timer cruisers who will be comparing a holiday at sea with traditional land resorts options. We’ve scraped the traditional cruise jargon and focused on the incredible value that a cruise represents."

Royal Caribbean issues statement about Brilliance of the Seas

In:
14 Dec 2010

While the Brilliance of the Seas was coming to Alexandria, faced extreme weather conditions as strong waves and winds of 70 knots, about twice what was previously forecast. The combination of winds and waves resulted in the ship suffered intense movements.

Injuries were reported in some guests, two of whom suffered serious fractures. The medical facility on board is functioning optimally, and our medical team is diligently attending to the guests involved.

The intense movement of the boat damaged some public areas and caused blackouts in some rooms. Cosmetic damage inside the ship have caused the closing of three public places for the rest of the trip: the beauty salon, the arcade and disco. There was no impact on operating systems or engines, and the vessel maintains its full navigation capability.
Due to inclement weather, the Brilliance of the Seas could not get in Alexandria, going to the next harbor, Valetta, Malta, which will arrive next Tuesday at 7:00 am The ship completed its journey in Barcelona, Spain , on Friday as is scheduled. The subsequent cruises were carried out as scheduled, the ship will not need to go into dry dock, and are already making repairs.

As a gesture of goodwill, and to thank guests Brilliance of the Seas for your understanding during this difficult time, Royal Caribbean International has provided a shipboard credit and a refund of the fee paid for the trip

Royal Caribbean known to have been a terrifying experience for guests and crew, and our officers on board the Brilliance of the Seas will make every effort to ensure that the rest of the journey as pleasant as possible.

The Brilliance of the Seas is conducting a 12-night itinerary departing from Barcelona, Spain, with visits to ports in Sicily (Palermo), Italy, Athens (Piraeus) and Rhodes, Greece, Alexandria, Egypt and Valletta, Malta.  

Allure of the Seas uses 360-degree IP cameras

In:
07 Dec 2010

Allure of the Seas, Royal Caribbean's newest ship, utilizes an extensive network of security networks for both public areas and even some not-so-public regions.  Allure and its sister ship Oasis of the Seas, use more than 300 Oncam IP 360° 5-megapixel cameras. Many of these cameras are positioned in public areas of the ship that have multiple entrances, enabling simultaneous monitoring of all those entrances.

"A well-designed video surveillance system is an important tool for the safety and protection of everyone," said James Ionson, CEO, Oncam Global Inc. "It provides invaluable assistance to security personnel in resolving incidents, such as helping to identify a noise in the engine room, responding to passenger medical emergencies and determining liability issues, for just a few examples. With the right information, they can appropriately react."

The benefit of these cameras is it can do what traditional security cameras could not.  One camera in the ceiling in a hallway with elevators on both sides can be monitored at the same time along with the traffic in the hallway.  One of these Oncam IP 360° cameras replaces four traditional CCTV cameras.

In addition to Oasis and Allure, Royal Caribbean has been retrofitting these new security cameras into the security system of older cruise ships since 2006.

Royal Caribbean making progress in Australia

In:
06 Dec 2010

Royal Caribbean is reporting travel agents and consumers in Australia have become more familiar with the Royal Caribbean brand in recent time, but there are still challenges ahead as the cruise line looks to gain an even larger share of the cruise market down under.

Royal Caribbean Cruises managing director, Gavin Smith, said the increased capacity planned over the next 12 months, including the return of Celebrity Cruises and the debut of Radiance of the Seas, will coincide with Royal Caribbean putting on more field sales staff to drive its message home to agents.

Just how far has Royal Caribbean come?  One year ago, there were about 40,000 beds available but today that number is closer to 100,000 beds to sell.

Helping increase the inventory is Radiance of the Seas, which features 50% of its cabins having a balcony, which is important to the Australian cruise market.  Gavin Smith cites that Americans and British cruisers that go to Australia demand the balconies.

Royal Caribbean ship rescues six people on raft

In:
06 Dec 2010

Royal Caribbean's Monarch of the Seas rescued six people adrift at sea on a raft during a recent cruise.

Monarch of the Seas was on its way out of the Bahamas when a passenger onboard the ship spotted the raft near Freeport, Bahamas.  The Coast Guard reports that the rescued people on the raft did not appear to have any life-threatening issues.  Officials estimate the group of six was floating for 15 days, but there was no way to know exactly how long.

Investigators said they think the people on the raft are migrants from Cuba. If they are, officials said the group will be sent back to their country.

Allure of the Seas report: This ship is fun

In:
01 Dec 2010

The Palm Beach Post posted an overview of the newly launched Allure of the Seas and here are some highlights.

Overall, the ship exudes an air of elegance, without being stuffy.

While the suites are lavish as you might expect, the rooms for the mere mortals among us are pretty good, too. Tastefully appointed, they feature the latest technology, including flat-screen TVs and iPod docking stations. They do a remarkable job of maximizing the space with shelves, cabinets and cubbyholes for all your belongings.

Imagine exiting an elevator in the middle of a cruise ship and walking out into the bright sunshine amid thousands of trees and plants, complete with chirping birds and upscale restaurants. It's called Central Park, and, like its New York namesake, it's the perfect place to rest and unwind amid walls of plants five decks high.

Royal Caribbean to add single cabins to older ships

In:
29 Nov 2010

According to Royal Caribbean CEO Adam Goldstein, Royal Caribbean will begin adding cabins for single cruisers to some of its older ships.

"We are going to be revitalizing our older ships such as Radiance of the Seas and Grandeur of the Seas, and so we will have opportunity to create spaces for single travelers then. It is definitely something that we are looking at.”

For those looking to get a single cabin on a newer ship, such as Allure of the Seas or Oasis of the Seas, you're going to have to keep waiting as Goldstein mentioned these and other newer Royal Caribbean ships will not receive this update.

So why the change? Royal Caribbean is considering adding single cabins because of the increased demand from people who travel alone. Most ships are designed with cabins for 2 or more people; single travelers have to pay a single more if they want to go on a cruise.

Subscribe to News