FCCs incorrectly accounted for??

[HeatherN]

Has anyone had any issues with RC not calculating credits correctly?  I have now booked a total of 4 cruises - 3 of which have canceled, and crossing my fingers we can go on the one in September.  I have a whole spreadsheet of charges, credits, and refunds, all color coded to connect to each other so I can keep track of what was used and what wasn't.  I have called multiple times to speak with a representative only to be on the phone for 2 hours going back and forth with multiple agents saying they can't see certain items, or that they need to transfer me to another department.  I need to speak with an agent or supervisor who can see EVERYTHING.  I have one cancelled cruise that is a group booking, I've got Onboard Credit certificates, regular cruises, so who or what department can I go to that can actually help me in one sitting?  I'm so fed up!