HeatherN Posted June 3, 2022 Report Share Posted June 3, 2022 Has anyone had any issues with RC not calculating credits correctly? I have now booked a total of 4 cruises - 3 of which have canceled, and crossing my fingers we can go on the one in September. I have a whole spreadsheet of charges, credits, and refunds, all color coded to connect to each other so I can keep track of what was used and what wasn't. I have called multiple times to speak with a representative only to be on the phone for 2 hours going back and forth with multiple agents saying they can't see certain items, or that they need to transfer me to another department. I need to speak with an agent or supervisor who can see EVERYTHING. I have one cancelled cruise that is a group booking, I've got Onboard Credit certificates, regular cruises, so who or what department can I go to that can actually help me in one sitting? I'm so fed up! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.