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Royal Caribbean Cruises launches Selling Beyond Covid-19 training


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Royal Caribbean Cruises brands have launched a new suite of training modules on the RCL Cares platform designed to help agents to prepare sales mindsets and maximise their return to service following the Covid-19 pandemic.

The ‘Selling Beyond Covid-19’ training comprises six modules, which feature the latest sales tools focusing on science, psychology and change management, alongside up-to-date research of the effects of prior recessions and crises.

They feature videos explaining the process and thinking, and take roughly 90 minutes to complete.

The RCL Cares hub was introduced by the cruise company in April and it offers information ranging from wellbeing support for families to links to UK government and ABTA advice to businesses, trade FAQs and contact details for sales support teams.

The latest corporate messaging from Royal Caribbean Cruises, alongside details of the RCL Cruise with Confidence policy, are also available.

RCL vice president EMEA, Ben Bouldin, comments: “When we launched, we promised we would – over time – update the hub with Group news and additional support measures, in line with the ever-changing economic and political landscape.

“In just eight weeks we’ve already launched two content updates – ‘Selling beyond Covid19’ and a selection of guidance and advice from our partner ‘everywoman’.

“We hope this reinforces our ongoing commitment to our invaluable trade partners as we look forward to introducing even more relevant and timely content to our RCL Cares platform over the next few months.” 

Celebrity Cruises vice president EMEA, Jo Rzymowska, said: “It’s fantastic to see so many of our trade partners already benefiting from RCL Cares.

We’re seeing strong use of the site, and the feedback has been resoundingly positive – especially concerning its ease of use and the breadth of content available – from links to UK government and ABTA advice to our latest corporate messaging, alongside details of the RCL Cruise with Confidence policy.

“There’s something to help everyone navigate this unprecedented time.”

Visit rclcares.co.uk for more information.

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