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Found 5 results

  1. A few days ago RC was running a BOGO 50% off deal on the deluxe drinks package for my cruise. The original price was $54/person/day and the BOGO price was $51/person/day. Well, I forgot to purchase it and the deal is no longer available. Currently they are running a "20% off on board price" deal for $56/person/day, so I'm not particularly happy with that. I'd like to call RC customer service to see if there is any way for me to get the BOGO price, but not sure how to approach the situation. I don't want to sound like an angry jerk, but I am upset. Not to mention they've already changed th
  2. What is going on with the (new) website? I've just spent an hour on the phone with customer services trying to work out why I can no longer view my reservation details. All I can see is the cruise date and room number - no invoice showing the total breakdown. After spending a frustrating amount of time trying to troubleshoot my account with customer services who don't seem to understand the issue - I'm told that's how the website now works. To get the breakdown or a copy of the invoice apparently we now have to call in, wait on hold, speak to a representative and have it emailed. Ca
  3. I recently went on a five night cruise in the Western Caribbean. I love going to the spa and I was fortunate enough to find an amazing therapist named Carol. My husband and I booked a treatment everyday for a total of five and purchased $450 worth of products. There was a discount available of 10% off the first service, 20% off the second service, and 30% off of the third one. When I reviewed my bill after dinner on the last night I found that none of the discounts were applied to any of my services. Guest services was no help and claimed I would have to contact the spa manager in the mor
  4. Royal Caribbean has a total lack of empathy towards customers that have been impacted by Hurricane Irma that have already paid for trips. I reside in South Florida and my home was heavily damaged in the storm. I called Royal Caribbean to see if I could reschedule our trip or even transfer the tickets to someone else to go in our place. I was advised that I could not and the only option was to cancel, but if I cancel we would loose all of our money. I was hurt and angry that Royal Caribbean did not have any contingency plan in place for hurricane victims like myself that ha
  5. Thanks to MEI Travel !!! Saved $45 on our Jan. 28th Freedom Cruise. Full disclosure, the "cost" increased $55, and we received a $100 On Board Credit...... Can't imagine how many "points" I can make with the wife, by taking her to "Chops" with the credit! LOL :) ;) :D Thanks Brock, With MEI Travel. GREAT JOB!!!!! Rob
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