FloridaPhil

I get that but it has nothing to do with the disabled website.

Now that would be gaming the system ... I'm ashamed to say I've never thought of that... LOL

Apparently it isn't a temporary thing at all. See the response received from RCI FB page that I posted earlier. I'm guessing that you are retired....

Twangster, the email you provided illustrates the issue perfectly. There is no breakdown of the price paid per person, the taxes and port fees, insurance (if taken), pre-paid gratuities, OBC - nothing. It's ridiculous.

Yes, I know. I don't have time to sit on hold.

I posted to the RCI Facebook page and this is the exchange: Phil: What is going on with the website? I've just spent an hour on the phone with customer services trying to work out why I can no longer view my reservation details. All I can see is the cruise date and room number - no invoice showing the total breakdown. After spending a frustrating amount of time trying to troubleshoot my account with customer services who don't seem to understand the issue - I'm told that's how the website now works. To get the breakdown or a copy of the invoice I now have to call in, wait on hold, speak to a representative and have it emailed to me. Can that be true? Surely not.... Royal Caribbean International I'm so sorry about this, Phil. When recent changes were made to our website, certain features were removed as well. You don't have to necessarily call in. Any time you make a payment, an updated invoice should be sent to you. You can also reach out to us here 24/7 and we can send it to you right away. -Brit Phil Are there plans to restore that functionality? It seems counter-intuitive that, in an age of increased access to information, *my* information, that RCI would restrict it. Royal Caribbean International We don't have plans to do so at this time, but I've shared your suggestion with our Operational team. Thanks so much for sharing your thoughts with us. So there we have it. I'm sure the Operational Team will get right on that.

There is a system. If I see an unattended lounger for 30 minutes while I am waiting for one, the stuff gets moved, by me. They can take it up with me when they return. SImple. ?

Not sure if you are deliberately missing the point or just trolling so I'll give you the benefit of the doubt. Why would RCI remove the ability to see your booking information? Why would they make you call in to obtain it? It seems totally counter-intuitive that in a time of greater access to information, RCI would restrict it. Having considered it, it's probably 2 things - 1. to make it more difficult to comparison shop 2. to upsell you when you call in. Both cynical.

I was on hold for 28 minutes before they even picked up. I just love it when people try to negate anothers experience.

Thanks for the confirmation. My jaw just slammed down on the desk with incredulity at the company, willfully, making a change like this that results in: 1. An increased volume of *frustrated* calls to their support staff 2. Making *my* information more difficult for me to access 3. Adding only upsell features to the booking maintenance experience I have been an RCI cruiser for 10 years now and have watched as they have become increasingly cynical towards their customers by dilution of the at-sea experience through nickel and diming, penny pinching and take-over of what were formerly public areas on the ships for more upsell opportunities. The worst thing is it took customer ’services’ nearly an hour to deal with my simple question before admitting that this is how it now works. And I’m tech savvy having been in the business for over 25 years so I know it wasn’t me! Our last RCI cruise was quite disappointing but we booked another 2 anyway. I’ll keep the one for this December but the jury is out on the one I have booked for next April. I’ve got to admit that my hopes are not high. Perhaps it’s time for another cruise line which is sad but I’m feeling very disenfranchised and very disappointed with RCI

What is going on with the (new) website? I've just spent an hour on the phone with customer services trying to work out why I can no longer view my reservation details. All I can see is the cruise date and room number - no invoice showing the total breakdown. After spending a frustrating amount of time trying to troubleshoot my account with customer services who don't seem to understand the issue - I'm told that's how the website now works. To get the breakdown or a copy of the invoice apparently we now have to call in, wait on hold, speak to a representative and have it emailed. Can that be true? Surely not.... Interested to know if others here can login to their 'universal account' (formerly mycruise) and see the invoice breakdown for their reservations. #frustrated