DrJGill

I kept mine (Richard May) all the way through a May 2022 Alaska cruise on Ovation. He got increasingly busy and pulled into other duties but kept servicing his regulars at least til then. He even answered a few questions about an August 2022 7 day Bahamas cruise on Oasis in late July. Doing a 9 day version of that same cruise but two of the 10 of us have died since booking. The level of care I got in dealing with this yesterday was atrocious. The call center is terrible. All folks with scripts, policies, no leeway or helpful advice or even human compassion. First resolution person I was transferred to after complaining was even worse. Waiting (24-72 hours projected) for a call back from a manager. If this doesn't get better this may be our last RCCL cruise (10 of us, mix of Platinum & Diamond C&A status)... and it will certainly be the last time we book direct w Royal. Maybe the latter is their goal? But I so much prefer to work with a (good) company directly than through a middleman. So upset that RCCL seems to have completely punted on customer service.

Travelling on Oasis in August 2023. Pre-Covid on Anthem we used to get WOW Bands that were able to unlock all the staterooms in our party, or at least all the adults got bands that would unlock their own room + their kids rooms. For some reason SeaPass cards couldn't do this... it had to be a WOW band. But WOW bands are a thing of the past. On Oasis last summer the only solution they had for us was a bunch of duplicate cards. Is there anything better this summer? Can the app get you into multiple staterooms? Does the app even open doors on Oasis? Can kids younger than 13 even have the app? It would be great if we didn't need 6 different people to have 3 different cards each to get into 3 different staterooms!

I've used the same senior cruise consultant at RCCL for years, booking hundreds of stateroom nights all told for my family of 4, my sister's family of 4, and my parents. I had his direct dial extension, could leave a voicemail and get a call back, any time I wanted to book a new cruise, adjust an existing one, or just ask questions. Or I had his direct email as well for things that required less back and forth. Today I called his number and got put into a 45 minute queue to get someone in a third world call center, and was told that this service was no longer available. Anyone have any insight? Is this just a cost-saving measure on RCCL's part? Seems a foolish move on their part... now I'll call a real travel agent rather than RCCL and maybe they sell me an RCCL cruise, or maybe they sell me another line.