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Gary

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Everything posted by Gary

  1. Bryce, I sent an email to the published email address of Alan Goldstein, CEO. I'm under no illusions that he personally reads all the email to that address, but it goes to staff in the "Executive Offices" and it was a staff-member from that office who contacted me by telephone in response to my email communication. [email protected]
  2. Hi all... I'm the one who sent the info to Matt. I had sent a letter to Adam Goldstein's email address, expressing some concerns about Chops new menu, being tested on the Navigator. All the items above are ones I had written about. I received a phone call yesterday from the RCI Executive Offices in reply to my email. They outlined the changes above, and said those changes were based on customer input. I thanked the representative, and reiterated that the other change I thought should be looked at was that only filets and sirloins were being offered without additional upcharge. Sirloin is normally thought of as a "value steak", not something you'd normally see at an upscale steakhouse. Also, they really need a ribeye, t-bone, maybe porterhouse - something more than just two choices (although each of the two is now going to be offered in two sizes at least. She said that she couldn't promise anything, but they were continuing to take and evaluate customer input, as the new menu on Navigator is still considered to be a test. So, if anyone wants to see more steak options - or other things - please write to the Executive Office - sounds like they ARE listening! :)
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