Mary Alice DeLing

I fell on the Symphony of the Seas - January 2024 cruise. Was taken to medical where I was told I had a contusion and concussion - ( I went to sit on the loveseat in the Schooner bar to play trivia ) the seat cushion was so soft- I went way down in the seat and fell backwards- no pillow or covering on the wood frame of the seat - I hit my head- I saw stars- my sister heard the crack !! ) Medical watched me for a bit- said to go to my room and rest- return at 8:30 next morning- so I did- I did not have headache- but the bump was very sore and my neck and shoulder hurt quite a bit. Next morning when I returned to medical I was told the suggested I get off the ship and go to Curacao Medical Center for a CT scan to rule out a brain bleed or anything else serious- also insisted I go by way of ambulance- ( I walked into he medical center ) I was told if I did not go by ambulance- I had to sign a paper that I was going against medical advise! Not now if that would void my insurance- I did what I was told- 2 mile ambulance ride- cost me $523 - then to ER - had ct scan - dr said concussion - bad bump/ contusion- released me back to the ship -( after paying $ 847.10) Needless to say- the following 3 days on the ship were not as comfortable or close to enjoyable as I had expected- I was very uncomfortable, and was offered a massage for comfort and that was very helpful. I was told to reach out to RCCL post cruise for compensation/ resolution when I got home. I stayed in Florida with family for couple weeks- and 2 weeks after the fall- I woke up with very bad headache- after 2 days of no relief- I went to walk in clinic- was diag. post concussion headache- given a shot and told to rest- let the concussion heal- I continued with headaches for about 10 more days. Now I wrote a letter to RCCL- first- they in no way pay for any of my out of pocket expenses 1 I was told regarding compensation - I was given free medical care on the ship- I am a Diamond member- tells you I have sailed for many nights with RCCL- Love this class of ship- scheduled to go next January on Wonders of the Seas. I have spoken to so many people in their Customer Satisfaction Department and even my travel agent wrote them- bottom line- NO - No Compensation for my lack of enjoyable cruise- would be so simple to credit my next cruise for the days I missed- Yesterday someone in that department offered $ 241 credit - not really sure where that number came from- But I am looking for a better resolution to this situation- I think RCCL is getting like the cheaper lines- the food not so great- finally Diamond Member- now the Diamond Perks have changed to available for Diamond Plus- Looking for outcome- I sent Mealy an email- but was told by another Customer Service Resolution Specialist that he does not answer the phone or e mails- I was speaking to the top resolution person - that was scary in itself - So bottom line- I fell on furniture that was not in the best of condition- on 4th day of 8 day cruise - paid out of pocket for medical - and RCCL feels they owe me nothing! I just joined this group trying to reach someone who might monitor this page- and have a better resolution / suggestion ?? ( also- another person in our group sat on the same loveseat and fell back- we quickly warned him- watch out- he caught himself to avoid hitting his head- I saw a child about 12 sit down and fallback- hit her head - but got up and ran to her mom....) sorry for the long read- appreciate any suggestions thanks