TJA27

Yeah I'm so glad I kept track of everything. It's kind of weird, but when I called Royal, the only thing she asked for was my cruise confirmation number. I said I was owed a credit and asked if she wanted my Order number for the credit I was owed. She said "no" and then quoted me the exact amount I was owed. So they could see on their end that they didn't credit me that one amount, and by all indications that amount would have just stayed there until I called and someone was prompted to manually run the refund. I really do wish they had a "modify" button.....but I guess we'd still have to keep track of all the credits owed, but it wouldn't be as messy as the way it's done now.

Well I finally called Royal because my credit of over $1000 still has not shown up on my credit card. I was put on hold and I guess the supervisor assisted getting the credit applied. Apparently, there was a glitch and the 11/9 charges showed up a couple weeks late (mine showed up on 11/22) but some credits glitched and didn't go through. I actually had all of my other credits except for this one. I'm glad I checked everything because it was a real mess because all of my excursions, beverage package, and internet went down in price, so I had a bunch of credits and new bookings.

My charges finally posted too, but my credits still have not. Anyone else still owed some credits?