Currently Diamond but after my September 1 sailing I will upgrade to D+. It's been almost 3 weeks and my points have not posted. I tried another member's suggestion of deleting my C&A number from my profile then adding it back with no luck.
I phoned C&A and after a lengthy wait was advised that now the turnaround time for points being credited is in excess of 30 days. THUD. They said it's just a system update but had no explanation as to the reason. They told me my sailing was posted and they verified my suite and other details but couldn't offer any other help.
Anyone else heard about this new policy? I didn't find anything specific during my search. TIA.
I just called today as I returned on 9/22 after sailing in a JS and this trip should have put us to D+ finally however the points still aren't showing. We were counting on that status for our trip this month so we never purchased the internet from the cruise planner when it was on sale and now C&A told me the same thing! Not acceptable as somehow Club Royale can get my points added within 10 days! Someone on FB advised me to take my seapass card from my last voyage showing JS and date and get the onoard Loyalty Ambassador to update my card after I board if it still hasn't been done. Incredible that they can't get there software so it processes these points in a more timely manner. Oh wait, it used to!!
Crown & Anchor Points - Posting Delay
in Royal Caribbean Discussion
Posted
I just called today as I returned on 9/22 after sailing in a JS and this trip should have put us to D+ finally however the points still aren't showing. We were counting on that status for our trip this month so we never purchased the internet from the cruise planner when it was on sale and now C&A told me the same thing! Not acceptable as somehow Club Royale can get my points added within 10 days! Someone on FB advised me to take my seapass card from my last voyage showing JS and date and get the onoard Loyalty Ambassador to update my card after I board if it still hasn't been done. Incredible that they can't get there software so it processes these points in a more timely manner. Oh wait, it used to!!