EEP

I seem to be having a problem with the oral medications I take: Farxiga and Metformin. I called the Accessibility Department and they told me: 1) All medications need to be listed in the travel letter or *they will be confiscated.* So, I wrote my doctor and asked that she revise the letter. 2) all medications need to be in sealed bottles. My problem is with item #2. My medications come via mail order, and each bottle is 30-60 days. Does RC really expect me to either delay medications (by not opening a bottle) so the bottle will be sealed? Additionally, not all of my medications come sealed. Finally, as I also mentioned, I don't want to risk 30 or 60 days worth of medication should the bottle become lost or damaged. My insurance does not cover lost or stolen medication replacement. The agent asked if this was in the travel letter from the doctor, and I had to explain that no, my doctor is not responsible for knowing or documenting my health insurance coverage. I have to say, I've been very disappointed with telephone customer service in general. Also, Metformin and Farxiga are very common meds, I completed a form online that I'm a diabetic and I have a letter from a doctor stating I'm a diabetic. This is hardly a unicorn situation, and would they really confiscate my life-preserving medications? My husband commented "see, this is the part of taking a cruise I knew I wasn't going to like." Corresponding with RC Special Needs has been awesome though. This thing with the meds, however, is making it very burdensome.