Hello All, Please Help and Comment:
We are sailing (Family of 4 - 49+, 45, 12 and 7 years old) July 17, 2023. 3 weeks to go. We are so excited. I have a general Star Class Question, this is our first Star Class Sailing. We have never received the "Questionnaire" as listed on the RCCL website. Further, our initial contact with our Royal Genie, was less than exciting.
Are we supposed to say We need XXX at Lunch and XXX for dinner. I thought that the Genie was going take care of this??? What protocols have changed? There is nothing on the RCCL website?
Please read and comment:
Dear XXXX, XXXXXX, XXXXXXX and XXXX,
My name is Jade, and I have the pleasure of serving you as your Royal Genie on your upcoming sailing. I can’t wait to welcome you to your Star Class Grand Loft suite 1xxxx onboard Quantum of the Seas on July 17, 2023. I hope you’re ready for a wonderful cruise vacation.
We’re delighted you’ll be joining us as we get back to our home at sea. Your health & safety are our top priority, so as we begin to set sail, we have new health protocols that are part of our healthy return to service. Please visit https://www.royalcaribbean.com/the-healthy-sail-center/getting-ready-to-cruise for more information on the preventive measures that we will be taking onboard to ensure you have a safe and healthy experience with us.
As we return to service, some benefits and services have been temporarily adjusted. To follow new health protocols and better manage the flow of guests in terminals, the check-in process will be different. All guests will be required to select an arrival time in advance via the Royal Caribbean app. However, Star Suite guests can enjoy Flexible Arrival — a new program allowing the freedom to check-in up to one hour before or after your scheduled check-in time while the terminal is open.
If you have any requests for dining, shows, or are celebrating any special occasions, please send them my way. To get started, I recommend you begin reserving your Shore Excursions and any Spa services ,now on Cruise Planner http://www.royalcaribbean.com/cruiseplanner.
From this point on, I will be taking care of any questions or requests that you may have. I’m looking forward to seeing you onboard soon
Should you need any further assistance please do not hesitate to let me know.
OK, my reservation states that it is my 50th birthday. We have not received the questionnaire that was supposed to be emailed 6 weeks prior to sailing. Don't know what to say or ask, yet I receive emails daily regarding the drink package, arcade. It's confusing.
Please help. Spent 5 digits on this sailing, and I am getting very nervous. We love sailing with Disney, and this will be our 2nd RCL cruise. Guru's, Please Help!!!
