Teresa74

Booked 2 cabins Aug 22 paid balance as requested 6/5. Found out 9/5 one of cabins cancelled by RC no notification, phoned RC who said 1 payment had been returned, bank say no payment has been returned and money has left my account. Currently only 3 out 5 of my family are cruising. RC say nothing can be done, not offered any solutions. Stunned at how poor the customer service has been to try and resolve. 9 phone calls, 6 emails later and continuous same response - nothing they can do.

Has anyone had this issue. Balance was due on 6/5/2023 had 2 cabins booked so got separate reservation numbers. Paid balance in full on 6/5 monies came out of account, yesterday discovered that 1 cabin has been cancelled by RC as they claim payment hasn’t gone through. Phoned bank and informed all payments have left my account. RC wont do anything about cancelled cabin and say nothing they can do, now only have 1 cabin for a family of 5. Stuck what to do as RC wont entertain helping to resolve