Maria Drakes

I had the worst experience of my life on my latest cruise. Short and sweet...My friend and I got into a heated argument as we were checking in. It immediately escalated from there. I was on a 5 day/4 night cruise on Allure of the Seas. Lets just say my friend of almost 20 years are no longer friends. Long story short...I went to security three times. Immediately after boarding, again on the second day, and then was escorted out of my room with all my belongings into a cabin in the middle of the ship. On the third day, I went to customer relations and again asked to be put in a room of comparable value of what I paid. I also mentioned that the lady they left in the cabin with the balcony was suicidal, which she was. Long story. Anyhow...I was asked to meet with the head of security because of this accusation. I told them everything that had happened the day prior could be proven, and that they just needed to watch the CCTV footage for our section of the ship, which will prove my story. Again I asked for a balcony cabin. And again I was told that there are no cabins with balconies available. I told the head of security that I had spoke with a cabin steward earlier, and he informed me that the ship is only at 60% capacity, and there are plenty of balcony cabins available. Finally on day three, they suddenly had a balcony cabin. One of our shore excursions was changed to something similar, but not what I had paid for. I have sent four letters trying to speak with Customer Relations. When they finally did contact me, it was a minimal effort response, they were sorry for my experience, and they will look into it. We have been going back and forth. That is not a reasonable resolution for me. Their response is always, we have reviewed your complaints, and it is going up the chain so that others do not have to endure what I had to endure. I keep repeating that that resolution does nothing for my waste of 3500.00, my loss in pay, not to mention that I am no longer friends with the individual that I went on the cruise with. Also RCC states that there is no one else to report to, that it has escalated to the" highest level possible", and all they can do, is to do better moving forward. I'm sorry, but this is not acceptable with me, and the woman I have been corresponding with does have to answer to someone else, and that is who I would like to speak with. Any ideas on how I can get past this woman and speak with someone that understands that 85% of my onboard experience was not a happy and memorable trip, and nor was there any "quality service"? I was told by customer relations basically that 'at least I did have some good moments to reflect back on. All correspondence has been through the "executive office" and apparently there is no one above that level to deal with these issues that they have already reviewed. Any help is appreciated. Thank you for taking the time to read this.