Suzanne T

The scam in my opinion is he took my money and lied all the way up until he had to come up with a different lie to cover that lie. I feel like he took advantage of me not knowing anything about booking a cruise. He sold me a product that I feel he had no intention of delivering. Personally, his dishonesty is why I feel like he is a scammer.

I have gotten all the money back that I gave him. He still refuses to give me and RC the booking information so RC could try and help me get a cruise rebooked and said there was nothing he could do and he was moving on. What I have found out which he will still not admit to is that there was no bookings for my family which is why he refuses to give me any documentation because there is none to give.

First off I will say this was the first time trying to go on a cruise which is why I used a travel agent because I was clueless. May of 2022 I hired a travel agent, Kenneth Madden owner of KRM Vacation and Travel in Searcy, Arkansas to book a cruise for my mom as a gift for her 70th birthday. My mom has been fighting cancer and we thought a cruise would be a good option where we could all spend time with her and she could do everything with us since there is so much to do on the ships. He proposed a 5 day cruise on Allure of the Seas out of Galveston with two stops. There were 16 of us booked. He was paid in full by July 2022. I had asked him about all the travel documents, he said he would print off everything for us and get it to me a few days before we were leaving. He called me 5 days before our departure day and said Royal Caribbean booked the wrong cruise for us and they will not fix it and make it right. I was in shock. He kept telling me there was nothing he could do. He said his sales rep and RC messed everything up. After contacting RC to see what to do, all they kept asking me for was booking information. I told them I do not have any of that I used a travel agent. They said there was nothing they could do for me. I started asking the travel agent for the booking information. First he was telling me he would have to find it all and get it all together, then he started telling me there is not booking information because it was a group booking. I called RC Group sales and they also asked for booking information and again I explained the situation, they said would you like to three way call him so we can ask for the information, I said that would be great. So we did and he said I am moving on and hung up on us. Still the RC said they could not help me without that information. They did ask for a few names of people that were going and did look at past, present, future and canceled bookings and told me there were no bookings with any of our information on them. He did not book the cruise. I was so upset at this point because he took all that money from me, had us plan this entire trip for 9 months and lied to me the entire time. I have gotten all of my money back but that does not fix this. To rebook this trip the earliest would be May of this year when all 16 people could clear their schedules and it would cost almost double since last year when it was done. May did not give us the rooms that we wanted either. I truly feel like he is a professional scam artist. I have contacted the attorney general because he really should have some type of repercussions for this. The reality is we may not be able to rebook this trip while my mom is in good enough health to go. Any advice would be appreciated on what to do next.