My waiter said that the ratings of food and staff are linked because it was his job to make sure that you enjoyed your food or corrected the problem. Interesting. What if all the food was not up to par? But the crew was amazing? They use these ratings to promote, recognize, and allow crew to climb the ladder. I am not under the impression that it is to correct food quality. I fill out the survey with that in mind and not thinking that it will improve any area that was deficient. If I loved the crew, they get high ratings.
