Un Happy

All. Just to clarify. Firstly I didn't shell out 15k. I shelled out £200 deposit and spend 6 weeks asking RC to confirm the details of the booking. Only on the last day before the full sum was due did I cancel because of the companies behaviour. You have all seemed to have missed the point in terms of the booking. I get the argument about using an agent and a lesson has been learned. But this doesn't deal with the fact that RC: Told me that the drinks and food packages was added to the booking but then denied this. Told me that they had listened to my call and the agent never mentioned the packages..... ....then when speaking to a supervisor, be told need it was company policy to ask clients about the packages. He added that the agent asked me if I wanted them and I said no. (Even though previously RC said the packages were not mentioned) Told me I could listen to the recorded call. Then denied me this right. Wanted to charge me full price of the packages on January 2 because the original offer of 50% off ended on December 31, even though I had been asking since November 15 to discuss this with them. Told me when I called to cancel the booking that this was fine, they "had people lining up to book this cruise"...yes, that is literally what they said! I think the point I was making and reviewing about RC has been completely overlooked in favour of laying the blame on me for making a direct phone call booking. I accept this was my mistake but I would personally focus on the issue of using a company who has misrepresented themselves and misold a product wasn't the type of company I wanted to cruise with which is why I cancelled...the money wasn't the issue, using such a company was the issue - I lost trust in them which is hard to resolve and certainly makes it impossible to hand over 15k! Since booked a business class trip to Mauritius on the A380 for the same costs so it's all good in the end. For reference the trip was on the Rhapsody of the Seas to the Caribbean in an Owner's Suite and flying business class. I wish you all well, thanks for taking the time, enjoy your trips

I have just had an experience with this lot and wanted to vent my thoughts. What an appalling outfit this lot are: I made a booking over the phone with Royal Caribbean directly. When we got the details of the booking through, there was no mention of the food and drinks packages I'd agreed to. Six (6) weeks, 4 calls, 8 emails and still no response, I finally got to speak to someone who said there was no mention of the packages in our booking phone call. I asked to listen to the recording and they refused. Essentially, they sell you a package over the phone, quote you a cost, then excludes items and you have no recourse. Unbelievably, the manager I eventually spoke to asked if I wanted to add the drinks and food packages in to the booking at double the price they originally were! I said I would cancel the booking and he said there is a queue of people on a waiting list so it didn't matter. So, I am cancelling a £15,000 cruise on the back of an appalling customer service experience - looking at the other reviews it doesn't look like the care less. This is by far and away, the worst of the worse of companies and I beg any reader to avoid at all cost.