RhodyTraveler

I took "existing members" to mean people with and existing C&A number. Sounds like it meant people that have previously cruised with RC. The phrasing is unclear if people read the same thing with different understandings. May be worth a slight adjustment to the language in the future if multiple threads have happened on this topic. Regardless, the actual cruise experience with RC was wonderful. I won't let this little after cruise annoyance deter me from future cruises. Hopefully they do another double points thing some time.

All I can say is this is how I read it / understood it and I'm not the only one. Is it earth shattering? No. But it was very disappointing and I honestly felt like I was mislead. That said, had a great time on the cruise. Just wish I hadn't spent hours and hours of failed communications to be disappointed. Adding the phrase "who have previously sailed with Royal Carribean" would have cleared up the confusion.

When I read "all existing members qualify for this offer, including Gold", I don't read "all existing members of at least gold status qualify for this offer". I would think that having a C&A number prior to the cruise makes you an existing C&A member. I would say this section is clear as mud, because when I read it (even with the context of what the intention is), I still read it the way I did originally as including anyone with a C&A number. There is nothing wrong with it being a gold and above perk, but it certainly isn't clearly communicated as one. "Including Gold" is not the same as "excluding C&A members who are not at least gold (have not yet sailed with RC)".

We booked in July of 2021 for a cruise sailing Oct 29, 2022. I called. No answer. Emailed. No response. Contacted on social media... finally got responses. Got told this... "Thanks for your patience. I've found that you did book within the appropriate period for the Double Points offer. However, only existing Crown & Anchor members Gold and above were eligible. As your account was Pre-Gold at the time of sailing, we wouldn't be able to provide double points." I asked where it said for gold and above and was told this. "I'm not showing it says for Gold and above, but it does clarify it is for our Crown & Anchor members. Rest assured, this was confirmed directly with our Crown & Anchor representatives, who I've reached out to for confirmation." We had such a good cruise, so it's pretty annoying that the post cruise logistics and communications have been so terrible.