Roger L

Which no doubt there will be a "fault and liability" suit against the cruise line.

I could maybe buy that earlier but this is a week after Black Friday.

I have and there is no difference. Leased amount of hold time it 60 to 90 minutes and I have held for over 2 1/2 hours with that "hold time" and over 4 1/2 hours another time. I realize that many companies have trouble finding employees and I am sure it takes a bit of time for new employees to get up to speed. But that would apply to all cruse companies. I sail on Carnival as well and just talked with them Tuesday this week and only waited about 5 minutes.

I have the same problem and for 3 days I have called early in the morning and the first time I waited for 4 1/2 hours and finally hung up. The next two times I used the "we will call you back". One was a supposed 248 minutes, no call back. The next was 170 minutes, no call back. Called for a 4th time this morning with a supposedly 60 to 90 minute call back. I am not at 4 hours and 27 minutes with no call back. I also called with a different reservation number for a couple that is traveling with us, from a different phone and number and have waited for just over 2 hours with no call back. I would like to know if anyone has ever gotten through by waiting on hold or with a call back. There is no way to see, at least that I have found, as to anything about your purchased items like water or alcohol for the cabin. I placed an order for some bottled water and rum for the cabin, but it hasn't registered on my credit card and I can't get ahold of a person and can't find anyplace online that lets me know if the order has been received.