Eve.K

ive checked the website that they offer it but they don't really want to advertise it publicly, and even the agents never ask or offer when you book it with Royal Caribbean. This is one of the issues they should work on cause it's confusing when the agents themselves will tell you different stories to tell you they could apply the military discount specially when you paid in full already.

thank you for the info, we've tried deck 13 on spectrum, there were times when you can here noises in the balcony when they're cleaning the decks...but we love to be close to the pool and wind jammer etc so I'm always chasing deck 13 but i didn't know the balcony below the pool could cause an obstruction. i hope royal caribbean would indicate that or at least make the rooms cheaper. you really get what you've paid for on the cruise. I got insomnia so even deck would be no different when i hear the creaking of the chip i couldn't sleep, sleeping in the balcony is better on perfect weather cause you could hear and smell the ocean. Im just a newbie so i check the deck plans but still the experience of the wise cruisers in this group are more helpful than just googling and reading blogs, to be honest.

I admit the way the agents would handle the situations could change your mood. Some of them are frustrating and could ruin your whole day. the reason I'm in this group cause the agent refused to resolve the issue even i have a valid documentation of what had transpired during the call...later on the other agents I've talked to were telling me I misunderstood what the former agent had said and refused to give me refund or compensation. Thanks to the ones who provided the corporate email address, I've sent the email regarding my concern just now, cause the agents I've talk to refused to give me information how to escalate my complaint and telling me they're the only ones who could help me regardless which part of the world i call from. So disappointed for the unprofessionalism. they even made me feel stupid for being such a newbie. Anyway, i know no amount of money could mend your mood and hurt ego by the way they talked to you; but at least they compensate you 20% which is reasonable. i know they want you to book again but you want to burn bridges. you can just accept the offer and let other people use it on your behalf if you don't really want to sail again.