Donna1023

I just had one of two cabins changed by RC. I booked in November for July Alaska cruise. We booked connecting balcony rooms as a family of 6 traveling for a birthday celebration. 28 days before we sail, RC moved on of our cabins forward to a room directly across from the elevator. When I called and spent over an hour on the phone with the resolution desk, they kept apologizing but in the end I was told I could accept the change or cancel the cruise. There are no other rooms available. Oh and they offered to upgrade me to a suite for $12,600.00. Horrible! I will try and call again for another agent, but I'm sure they all know my name by now since I talked to 4 people today.