SJ Vail

They did it to accommodate us and the Bermuda Covid test requirements (negative test within 2 days of embarkation and Bermuda website states as long as they are first stop they’ll accept that one test). We are thankful since we would all be out of compliance to enter Bermuda with the original itinerary 

Interesting statement from Royal Caribbean that is posted above.  One incorrect statement on our cruise was that as a first cruise to Alaska for Ovation, the weather was great most of the 8 days, only 2 days of rain, rest really nice so could be out and about.  
 

Was on Ovation last week in Alaska and they are not dealing well with higher passenger numbers.  Nearly every morning and afternoon in Windjammer the announcement of reaching capacity and having long waits to get in was happening since very few of their venues were open at these times.  Solarium cafe only opened once and after the second morning, remained closed.  
At Jamie’s for lunch on day 7, from ordering to entree was 95 minutes and another 25 minutes to dessert. 
Main dinning room had several new wait staff and assistants that never performed these duties; they tried hard and did a good job but wait times and incorrect orders were typical first 3-4 days of the cruise, then they got into a groove. 
Overall the wait times hurt the overall enjoyment of the cruise; it was our 14th or 15th RCC cruise and the first ‘disappointing’ one we ever had. 
Not customer centric when they are knowingly understaffed….. they tried hard and the staff worked hard to please people but they couldn’t keep up the usual standard of Royal that we have experienced in the past.