I get it we need to be flexible. I purchased The Key almost a year ago for our Alaskan Cruise on Quantum this May. Seemed like a great deal since I have to have internet. Well RC just canceled The Key and to purchase internet it now double the cost than it was originally. You would think they would at least give us a special deal or the internet free as an inconvenience.
Dear Guest,
We have an important change to share with you regarding your purchase of The Key.
As we continue to evaluate the program while returning it to service across our fleet, we regret to inform you we will be unable to offer The Key onboard Quantum of the Seas during your cruise and your reservation has been cancelled.
We know how much time and planning goes into a vacation, and we're very sorry for any inconvenience caused by this last-minute change. We've issued a full refund of The Key to your original form of payment, and you should see it reflected within 30 business days. On top of your refund, we're also providing you with a $50 USD non-refundable Onboard Credit per person to use anywhere onboard, such as in one of our Specialty Dining venues, in the Vitality Spa, and more!
Thank you for your understanding. We're wishing you a wonderful sailing and are looking forward to welcoming you onboard soon!
Sincerely,
Royal Caribbean International
