Jim A

My last Royal Caribbean cruise was scheduled for April 4, 2021. It was canceled weeks before the sail date. I was promised a refund with 45 days of my request, but that was more than a year ago. With countless emails and phone calls to RC customer service and my Royal Vacation Planner, I still have no refund. I'm on board for a class action lawsuit. I just spent 2 hours and 26 minutes on the phone with RC customer service only to be hung up on after the final 20 minute stretch of hold time. This is clearly a business practice they have chosen to preserve cash while revenues are down.