JerseyGirl01

Hi, I logged in to my RCL account to make a payment (Ovation sailing in August) and I see under "Guest Info", all of our Birthday's (2 separate rooms and 2 separate reservation numbers) are incorrect by ONE day. The month and year are correct, but, our days are off. For 4 people! Additionally, my Mom's info also says "male" when she is a female. It won't let me change it online. Is anyone else having this issue? Unsure what to do.

I am having this same issue for an August 2022 cruise to Alaska! I tried to purchase an excursion in Ketchikan, I received an error. I asked my Dad (We are using his card for this one) if he received a notice from his bank about trying to make a (possibly flagged as unusual) charge. He said no. So, I called RCL on Saturday around 5:45pm. The representative tried to book and also failed. She told me she would not be able to forward me to anyone else, as they close at 6:00pm (It was now 5:58). She said she will put a note on my account. I said well will someone call me back? She said if I wish, I said yes. Sunday comes around, no call. I try to book it again (now, using my credit card) and it failed. I called RCL again, the representative tried, she said she got the excursion and asked for my email to send me the confirmation. I gave it to her, she told me I would receive it shortly. I asked for a confirmation number in the meantime and she gave me one. Over an hour goes by, it's still not in my planner and I did not receive an email. I call RCL again. The representative this time said there is no record of a confirmation, nothing in my file. She sees a note from other reps but nothing has been charged or is pending. She asks me for the number on the excursion, I tell her - she then reads back the excursion and I tell her No and tell her the name of the excursion, She then looks it up by name and finds it; she asks if I want her to book the excursion. I said no thank you and I decided to try again Monday. Monday rolls around, and I see I have a charge! Oy. Does anyone know the best way to go about this? Feeling defeated after getting no where with the reps. Should I just dispute it with my CC?

Hi, I booked my time dining for an August 2022 sailing on Ovation of the Seas. We selected My Time Dining, because on past cruises, it was most convenient. We never needed a reservation with Carnival but I see RCL recommends having a reservation on their FAQ so I went to book a few times and am confused about a few things... 1. The earliest time available for all days is 7:00pm. Does this mean earlier time slots are already booked? or, are they not offering times before 7:00pm? Will they release more slots? We would ideally like to eat around 6/6:30/7 pending on the show schedule, which brings me to my next question... 2. There are no shows currently listed with a schedule! When are show times usually released? Will we be able to change our reservations based on this? Thanks in advance.