KayCee009

They told me that all of the pending charges would be dropped within 24 hours. It’s been over 24 hours now and I still have 4 pending charges totaling over $2000, and no confirmed bookings in the cruise planner.. not looking very hopeful

Wondering if anyone else is having or has had this issue before. We are sailing in February and a few weeks ago they switched around our itinerary. We still have the same ports, but now they’re on different days. Since then, my cruise planner has had the shore excursions messed up. It has excursions listed for the wrong places on the wrong days. I didn’t think this was that big of a deal and figured they would fix it at some point, until I realized I am unable to make purchases today. I attempted to make a purchase this morning and it gave me an error message stating payment could not be completed, however the charge was pending on my credit card. I tried a few more times and tried using a different card with the same result. When I called Royal they also tried and the same thing happened. Come to find out this is an issue for everyone on this sailing because of the issues with the excursions being messed up. I’m on a FB group for this sailing and others have stated that they have tickets placed but are being told it could take 1-2 weeks for the issue to be resolved. They are also not getting a straight answer as to whether or not Royal will honor these prices. It’s obviously frustrating mostly because the waterpark prices are lower than I’ve seen them since we lift-and-shifted over a year ago. We’re new to Royal so I’m wondering if any of you more seasoned cruisers have any insight? I’m not sure what else I can do. Side note: we booked ourselves and did not use a travel agent. In hindsight, that was obviously not the best choice.