It just happened again! Got no notification that my cruise for April 2022 was cancelled. I understand that there will be be cancellations but not getting notified really stinks. There is also no mention on RCLs website or on their update about cancelled cruises.
They just cancel and I notice only when I get a refund for the taxes.
As soon as I noticed that they cancelled I got on the phone and asked to „lift and shift“ to 2023. I was told that I cannot do that because the cruise was already cancelled. Shame on you RCL. I asked to speak to a supervisor but after 2 hours on hold was hang up on.
I am convinced RCL is purposely canceling without notification so they don’t have to either refund or honor their „lift and shift“ policy.
This has happened to me on several cruises now and I am to a point to switch cruise company. Even as a Diamond+ it’s not worth dealing with RCL. Filing now a complaint with Department of Transportation‘s consumer protection division.
reneohi got a reaction from cruisellama in Cancellation without notification