CMH

Royal Caribbean has over $5,200 of gift certificates which I used to pay for my May 29th, 2020 cruise. They have had this money since June of 2019 when I booked the cruise. 14 emails and 16 phone calls and there is no answer to when I will (or IF) I will ever see this money again. This has been going on since March when THEY cancelled our cruise. The worst customer service ever! At this time I feel that they have stolen this money from me. I cannot book a future cruise without the money or gift certificates. Has anyone had ANY luck with getting a straight answer? I also have not received one penny for my drink package and additional money I paid. I finally disputed them with my credit card company and got it in 24 hours back into my account Royal Carribean has yet to make things right with the credit card company. Amazing how they can take our money INSTANTLY and we have to wait so far over 4 months and no answers or FFC/gift certificates. Has anyone had any luck with this?