Sab0

You just have to call Casino Royal (you do not have to wait for cancellation notice) ( have you free cruise certificate ready what you used for your Oct 25 booking) and ask them to cancel this upcoming cruise and book a future one with the the same certificate (it doesn't matter if your certificate expired by now). The only guideline they have, that the new cruise of your choice has to be a year from now. Time frame is 30 days before and 30 days after your current cruise date. In your case you have to find a cruise between Sept 25 2021 - Nov 25 2021. I did this with every cruises we had this year (all casino offers), and I am still working on moving a couple from end of this year. I have moved two cruises this afternoon, Oct 24th Rhapsody 7 night Greece and Nov 2nd Jewel 12 nigh Holy Land. We are based in Florida, "Coronavirus Capital of the World". I don't see us cruising this year. We were full time cruisers before Covid. I agree with the other post, you have to talk to the right customer service representative. If you sense a little "attitude" ,,,just hang up and call back. That goes for all reservations even prior Covid. Some of them provide excellent customer service, some of them just don't want to help with anything.