Ranjit

I am in the same situation and had booked 5 cabins since it was my 60th birthday to Alaska from Vancouver. Moving the cruise to next year would not be worth it since some of the couples would not like to go on the cruise just because they have paid the advance. We have made alternative arrangements for my celebration hence some couples would not like to shift the cruise. Even if the cruise departs the experience would be rubbish with all the social distancing. Royal Caribbean should be honourable and refund the amount. The real customer experience is tested at such times to either win or lose customers. All companies make lofty statements on customer services but few keep up to it when the time comes up to test them

I am booked on a cruise to Alaska on 23rd Aug. 2020. Royal Caribbean want me to pay the full amount now else I lose my deposit. I think they need to come clean and refund people like me the deposit considering there is a slim chance they will resume in August 2020. Even if they do the experience is not going to be as it should be with all the restrictions in place. I am not comfortable paying nearly $2400 for my cabin and then wait for a couple of months to get a refund. Worse still could be they go bust in which case my money is lost It is at times like this that companies that act honourably win customers. They should re think their current cancellation policy and do the right thing