I have the same question. I cancelled on March 11 for a June sailing. I am due a FULL refund. I was not given an actual confirmation number, but I did get an email showing all of the my extras were cancelled. The nice lady said I would get a refund of the extras (such a beverage/internet/etc) in 3 to 5 business days. I would receive a refund on the cruise by 10 business days. I am more than 12 business days out and I have received nothing back...no refund at all.