Anyone else getting no response to emails in regards to upcoming cruises?
Ive paid premium price for eight people to cruise around the South Pacific well before Caronavirus was announced. The ports we are stopping at have refused entry to Cruise ships over the past few weeks. I’ve sent emails. No response. I have rang and been told the original itinerary still stands. Yesterday after being told all is going ahead on the phone I received an email from RC stating that we now needed to purchase travel insurance to disembark in New Caledonian ports. So I spend a few hundred dollars extra on that to be told today by my travel agent that those ports are closed. Apparently I won’t be compensated. It’s an absolute joke.
so I can’t be refunded for the cruise that will now be changing it’s itinerary ( to where now who knows. No one can tell me) and I have now paid extra for something for no reason and not only will I not be reimbursed but the staff have been extremely unhelpful and basically don’t comment or even try to resolve any issues. We’ve cruised with P&O, Carnival, Norwegian and Carnival and have never had a problem.
I’m already regretting booking an RC cruise that I was told was superiors to the other companies. What a joke!