As an update to anyone that is interested, I called RC this morning to get a response and was put on hold for best part of 10 minutes whilst they read the email I sent three weeks ago. The gentleman offered no apology or reasoning and said that his department (post cruise) couldn't do anything and asked me to forward the email to a claims email address. I tried to explain that this wasn't the nature of my email and that I would just like a response and he said was unable to help any further. Honestly quite shocked!
kyhay85 got a reaction from Ogilthorpe in No response from post cruise team